Saving Time. Saving Lives. For Over A Decade.
Who We Are
LaaSer is a trusted and respected international safety services company. Our mission is to get the right information at the right time to the right people who can actually take action in an emergency.
For over ten years, LaaSer Critical Communications has delivered innovative public safety solutions that transform emergency response capabilities. Our journey began with revolutionary emergency services location and call routing technology that has become the foundation for next-generation public safety communications.
With 8 issued U.S. utility patents and extensive experience supporting large-scale deployments for major U.S. mobile carriers and PSAPs nationwide, we've established ourselves as the trusted partner for mission-critical safety infrastructure.
10+ Years of Innovation
8 U.S. Utility Patents
100% Uptime Reliability
What We Do
We turn calls, locations, and data into actionable context for public safety — accelerating response and improving outcomes.
AI-Powered Emergency Response Solutions
Building on our patented foundation, LaaSer has pioneered breakthrough AI-powered solutions that revolutionize PSAP operations. Our intelligent systems reduce telecommunicator workload, expand call handling capacity, and dramatically improve service delivery across all scenarios.
Public Safety
Patented solutions for routing emergency requests, delivering location information and additional data, for mobile, IoT, panic buttons, and more.
Enterprise Safety
Critical incident management, emergency response plan and workflow/checklist management, asset tracking, coordination with public and private first responders.
High-Confidence Location
Not just accurate but highly-confident location for use cases where “good enough” isn't good enough.How We Do It
LaaSer delivers a 100% cloud-native SaaS suite.
Cloud-native by design; SaaS by delivery.
Built for public safety -- always on and endlessly scalable. No hardware, no software to install or update, no headaches. Geo-redundant scale and public safety grade uptime so you can focus on outcomes, not infrastructure.
Optimizing Emergency Operations with AI
Every second matters in an emergency. LaaSer's AI-driven technology helps PSAPs answer more calls, lighten the load on telecommunicators, and deliver life-saving responses with speed and confidence.
AI Call Triage
Virtual Non-Emergency Agent manages routine calls automatically, freeing human operators for critical life-threatening incidents and improving overall response efficiency.
Enhanced Call Handling
Real-time transcription, intelligent risk-phrase detection, and smart prompts support faster, more accurate emergency responses.
Multilingual Support
On-the-fly translation and transcripts enable seamless communication across all languages, eliminating barriers during emergencies.Public Safety Core Services
For public safety, we make 911 work the way people think it already does. The general public believes responders will automatically know where they are, who they are, and even what’s wrong. Our patented safety offerings...
Intelligent Routing
LaaSer’s platform determines callers’ precise location at the exact same time that the call to 911 is being made, so that they get connected to the right PSAP, and when the operator answers the call, they are immediately presented with accurate location information.
Additional Data
LaaSer can integrate with various PSAP systems to provide enhanced location data not available through ALI feeds (speed and direction of travel, temperature, barometric pressure, etc.) as well as supplemental data, if provided by the caller and calling platform.Location Solutions
High-Confidence Location
When your use case requires that you are as certain as possible that the determined location is not only accurate, but also highly credible, you need more than standard commercial location. Our systems integrate all available telemetry, cross-reference harder to spoof modalities, and sanity check against exogenous data to get the highest possible confidence result.
Asset Tracking
LaaSer can track location of key people and resources in real-time, at set intervals, triggered by entry to or exit from geofenced areas of interest, on virtually any connected device. Our system can use existing infrastructure or augment with additional location determination resources.Incident Management Solutions
LaaSer has campus safety solutions that can provide room-level location as well as vertical positioning data to both public safety and campus security personnel. Additionally, we can integrate with or provide full-featured multi-channel emergency alerting, as well as powering emergency contacts notification systems. We can also integrate with existing security apps already provided on campuses.
Enterprise Safety
Contact corporate security as well as public safety whenever a 911 call is placed on-site, providing immediate situational awareness for corporate security without delaying emergency response.
Education
Integrated with your campus app or as a standalone service, whenever a user dials 9-1-1 from campus, appropriate personnel will be notified. Students, faculty, staff, chaperones, bus drivers can all be protected.What People Say
If you don't know the address of where you're calling from, chances are the authorities won't be able to find you.
911 losing valuable time because dispatchers have trouble determining your location is not unusual.
Your chance of 911 getting a quick fix on location ranges from as low as 10% to as high as 95%.
OK, your cellphone's not gonna tell me where you're at, so I need you to find me an address.
LaaSer gave the correct address, within seconds.
Emergency callers get connected to the wrong 911 call center so often, dispatchers have dedicated buttons to transfer victims to neighboring departments.
My phone knows exactly where I am, but my phone doesn't tell you where I am.
When you call 911, you need to know where your location is, because right at this point in time, you're phone's not going to tell them.
We need this technology. This technology is going to save lives.
This has shown that it did work. This is what we need.