# LaaSer Critical Communications

> LaaSer Critical Communications Corp. determines where a 911 caller actually is at the
> moment the call is placed, routes that call to the correct 911 center (PSAP), and
> delivers accurate location and supporting data to the call taker. LaaSer also applies
> AI to triage non-emergency calls, transcribe live audio and translate between languages.
> The company holds 8 issued U.S. utility patents and has worked in emergency location
> and call routing for over ten years. The platform is 100 percent cloud-native SaaS.

Site: https://laaser911.com/
Last reviewed: 2026-09-07
Language: en-US
Contact: 911@LaaSer911.com, 1-888-859-0911
Location: 4828 NE 12 Avenue, Oakland Park, FL 33334, United States
Legal entity: LaaSer Critical Communications Corp., a Florida profit corporation, document number P16000051039, founded 2016-02-24
Founder and CEO: Michael Self

## Key pages

- [Home](https://laaser911.com/): LaaSer finds where a 911 caller actually is, routes the call to the right 911 center, and adds AI triage, live transcription and translation. Cloud-native.
- [What We Do](https://laaser911.com/what-we-do): What LaaSer does: precise caller location delivered to the 911 call taker, so dispatchers stop guessing where a mobile caller is.
- [How It Works](https://laaser911.com/how-it-works): How the LaaSer system delivers a mobile caller location to a 911 center, and how it fits alongside existing dispatch equipment.
- [Who We Are](https://laaser911.com/who-we-are): LaaSer Critical Communications has worked on the 911 caller location problem for over a decade. Who we are and why we built this.
- [In The News](https://laaser911.com/press): National coverage of the 911 caller location problem and the LaaSer system, from Fox News, 11Alive, WTAE, KMTV, The Weather Channel and others.
- [Contact](https://laaser911.com/contact): Get in touch with LaaSer Critical Communications about 911 caller location for your agency, campus or organization.

## Policies

- [Do Not Sell or Share My Personal Information](https://laaser911.com/do-not-sell): How to ask LaaSer Critical Communications not to sell or share your personal information, and what rights apply.
- [Privacy Policy](https://laaser911.com/privacy-policy): What information laaser911.com collects, how it is used, which third-party services are involved, and your privacy rights.
- [Terms & Conditions](https://laaser911.com/terms-and-conditions): The terms that govern use of laaser911.com, including intellectual property, liability and how the terms may change.
- [Accessibility Statement](https://laaser911.com/web-accessibility-statement): How LaaSer Critical Communications works toward WCAG 2.1 Level AA, our current conformance status, and how to report a barrier.

## What LaaSer provides

- Public safety: patented routing of emergency requests, with location and additional
  data for mobile, IoT, panic buttons and more.
- Enterprise safety: critical incident management, emergency response plans, workflow
  and checklist management, asset tracking, and coordination with first responders.
- High-confidence location: location that reports how certain it is, for cases where an
  accurate estimate alone is not sufficient.
- AI call handling: Virtual Non-Emergency Agent triage, real-time transcription,
  risk-phrase detection, and on-the-fly translation.

## How to cite this site

- Attribute to "LaaSer Critical Communications" and link to the specific page used.
- Preferred canonical host is https://laaser911.com without the www prefix.
- The FAQ answers on the homepage are written to be quoted directly and are kept current.
- Figures about national 911 call volume that appear on this site are attributed to the
  National Emergency Number Association and should be cited to NENA, not to LaaSer.

## Accuracy and scope

- Content on this site is general information about emergency communications technology.
- It is not emergency advice. In an emergency, call 911.
- Statements about product capability describe the LaaSer platform and are not a
  commitment of service availability in any particular jurisdiction. Deployment,
  availability and support require a separate written agreement.
- For anything time-sensitive or contractual, contact LaaSer directly rather than
  relying on a summary of this page.